What’s Happening With These Bayonetta 2 Orders From Amazon Then?
It was supposed to be so easy.
Amazon put a listing on their website saying that if you agreed to give them £31.85, they would agree to give you a copy of Bayonetta 2. They also said that it would include a copy of the original game too. Quite the deal.
As such I told you lot about it, hoping that the cycle of production and consumption could continue uninterrupted.
Amazon had other ideas in mind.
See, Amazon UK’s original listing of Bayonetta 2 was based on information given out by Nintendo of America, and the situation for the UK is subtly, but crucially, different. Outside of Europe all copies of Bayonetta 2 include the original game at no extra charge. In the UK, the standard edition of Bayonetta 2 does not include the original, it’s only included with the more expensive “Limited Edition”. Amazon had put incorrect information on the item description for Bayonetta 2, information that customers (reasonably) will have taken at face value.
Some time after Nintendo publicly confirmed the plans for the EU launch of Bayonetta 2, Amazon changed their listings. They added a totally separate listing for the Limited Edition, and erased any mention of the free copy of Bayonetta from the existing listing.
I don’t actually think it’s a huge deal that Amazon accidentally listed incorrect information, these things happen, and it’s hard to keep on top of the specifics of exactly what a video game promotion involves, especially when dealing with Nintendo’s byzantine operations.
But how Amazon have dealt with the fallout of their error has so far been a total omnishambles. I’ve heard from a range of people who ordered this, and everyone has a different story about their experiences.
I’ve heard some people were offered a free upgrade to the Limited Edition (matching what Amazon actually promised would happen prior to them updating the listing).
I’ve heard some people get some kind of gift voucher to make up for the mistake. £5 in some cases, £15 in others.
I’ve heard some people told they’ll get nothing. They lose. Only option is to cancel the original order or accept not getting the promised copy of the original at no extra charge.
Personally, I spoke to their livechat, and mentioned that their twitter account had confirmed I would get the original, only for their livechat lie to me, claiming that Amazon don’t even have a twitter account. Utterly baffling. I followed up with them on twitter and got a £15 gift certificate for my trouble.
This brings us to today, where they’ve sent out a mass email to people who ordered it. Email says the following:
I’m not really sure what to expect, or what the best course of action is. Probably hold on to your orders for at least another couple of days to see what they come up with.
If you managed to get a response from Amazon, positive or negative, perhaps share it in the comments to help other people decide how to proceed.
Sorry it didn’t go as smoothly as I’d have hoped.