APB Refund? Speak to the retailer

If any of you have bought Realtime’s great folly, All Points Bulletin, you will probably now be aware that you own a none working game. If you would like a refund, you will have to speak to the retailer that you bought the game from.

Paul Dounis, joint administrator of Begbies Traynor gives this message to customers wanting their money back:

Customers should revert to the entity from which they bought the game in respect of their entitlement to any refund.

Let me know if any of you have any success with retailers or digital distribution outlets. I suggest you quote that at them.

Update:
Valve have posted this over at the Steam forums.

As with most software products, we do not offer refunds or exchanges for purchases made online as outlined in the software license.

So no refund from them.

Thanks for the tip CHooligans

Update2:
Unconfirmed reports from the comments that HMV will be offering refunds to buyers of APB

I work for HMV – we’ve been instructed to give refunds to anyone who bought it.

I’ll speak to HMV when I can.

15 Comments Leave yours

  1. Ian #

    Standard practice in any transaction, regardless of what it is you’ve purchased. It’s always the retailer’s responsibility – they might put up an argument, but you do have the law on your side.

    • Lewie Procter #

      I’m surprised EA aren’t stepping in. A bunch of promo codes for EA download manager would give them some good PR.

      It does have EA on the box.

      • Don’t know if I’d be too thrilled with any compo that required me to have EA Download Manager…

      • Lewie Procter #

        It’s not too bad these days.

  2. Optimaximal #

    Play.com have already withdrawn it from sale – it was there last night, but I did use their ‘report a problem with this listing’ link and mentioned the shutdown, so maybe they listened.

    Amazon still haven’t, although it’s now dropped to £11.

  3. What law? #

    Sale of Goods Act? Don’t think that’ll apply. Product wasn’t inherently faulty at point of purchase. Reasonable life span clause does have caveats to cover this sort of thing.

    Feel for people who bought the game and worked at the company, but I doubt EA will refund retail, so will be interesting to see what happens.

  4. Lucky there wasn’t any lifetime subscribers or the like, though I imagine the weird business model was a contributing factor to the game’s demise.

  5. SirStuie #

    For this game EAs relationship is with the retail stores and as a customer your relationship is with the store. Any offer EA does will be purely for publicity and tbh I think they are distant enough from this shamble not to bother.

    I too am curious as to see if people can get the money they paid to the shops back (the MMO credits are gone forever). I agree that people should get a return but arguably they only sell you the game as a consumable with the included time.

    Keep up the good work LewieP

  6. Apoc #

    I work for HMV – we’ve been instructed to give refunds to anyone who bought it.

  7. Bibiphoque #

    I send a ticket to direct2drive.co.uk about it
    Damn i have 3200 RTW points farmed ingame, like 64€ in real money for my subscriptions……..

  8. Vectra #

    I bought my copy of APB from EA Store and i contacted them and got a refund

  9. James at EON Gaming did a piece today detailing what happened in GAME. It’s still selling there, apparently #5 in the PC chart.: http://eongaming.net/gaming-observations/purple-buffoonery-a-game-shops-tale/

  10. JOHN #

    this is the response i got from GAME

    Thank you for contacting the GAME Gamesplanet customer service

    In response to your query sent on 22 September 2010, please find below the requested information.

    We are very sorry but as you can see in our Terms and Conditions (http://img.metaboli.fr/tc/en/CGV.pdf), we cannot access to your refund request since:

    “4.4 – Distributor cancellation & refund policy: Once a Customer downloads and activates a Game, the sale is deemed final, and no returns will be accepted by the Distributor.

    Video Games for which the Customer has received downloadable links and/or any serial numbers are non-refundable, whether based on technical failure of the Game, Customer inability to meet requirements to run the Game on the Customer’s computer or lack of enjoyment while playing the Game.

    Refunds may be offered if all the following conditions are met:

    -The time of the Customer’s request for refund/credit is less than 48 hours since the Service started;

    -The Game has not been activated or launched”

    We are very sorry for this situation and we understand your disappointement, however we would like to remind you that we are not the game’s publisher. We are a distribution company and we cannot be held responibile for any action taken from another company.
    Thank you.

    Best Regards,
    Laura
    GAME Gamesplanet Customer Service
    game.gamesplanet.com

  11. JOHN #

    So after purchaseing two copies from GAME only 4 weeks before APB’s collapse they wont give me a refund even though its still selling after RTW went bankrupt so i guess the clear message is avoid buying any game from Gameplanet

    if this is there response from customer services DO NOT BUY FROM GAME

    im now £70 gbp down and they wont reimburse like other retailers have EA etc

  12. John #

    Thank you for contacting Electronic Arts Customer Support.

    I would like to inform you that EA has no relationship with the digital channel “Steam”. Our distribution of APB was limited to specific digital partners. You purchased your game from a retailer that has no relationship with EA for APB. EA has no obligation to provide compensation of any kind. However, if you feel you are entitled to a refund or other entitlement based on the terms and circumstances of your specific purchase, we suggest that you contact “Steam” retailer and your credit card company to determine if a refund, chargeback or other relief is available.

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