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If any of you have bought Realtime’s great folly, All Points Bulletin, you will probably now be aware that you own a none working game. If you would like a refund, you will have to speak to the retailer that you bought the game from.

Paul Dounis, joint administrator of Begbies Traynor gives this message to customers wanting their money back:

Customers should revert to the entity from which they bought the game in respect of their entitlement to any refund.

Let me know if any of you have any success with retailers or digital distribution outlets. I suggest you quote that at them.

Update:
Valve have posted this over at the Steam forums.

As with most software products, we do not offer refunds or exchanges for purchases made online as outlined in the software license.

So no refund from them.

Thanks for the tip CHooligans

Update2:
Unconfirmed reports from the comments that HMV will be offering refunds to buyers of APB

I work for HMV – we’ve been instructed to give refunds to anyone who bought it.

I’ll speak to HMV when I can.

I’ve heard from a couple of sources that Tesco are intending on just shipping the software, not the Party pack that was advertised, and is in the email I got from them.

I haven’t received an email update from them at all, which is poor form.

If you want to argue your case, you are in the right and they are in the wrong, but it might not be worth the hassle.