7 responses to “Nintendo Wii U [Basic Pack], New Super Mario Bros. U & 8gb SD card – £149.99”
James
They just emailed to say they’ve canceled my order and refunded my PayPal account without any explanation. As i paid with PayPal do I have any rights to be sent the goods?
Lewie Procter
Nah, sadly they can legally cancel your order, it would just be illegal for them to charge you more than had been previously agreed.
James
Thanks for the reply. But as I’ve bought games to go with console I won’t be getting and their total lack of any explanation I’m just a bit annoyed with such shoddy customer service.
Thanks for the effort,do you of many orders be canceled? Is it worth the time to email as I always understood that they pride themselves on their service,but one thing I cannot stand is being condescended to after somebody has already taken the piss?
Lewie Procter
I’d say it’s worth shooting them a short email, what’s the worst that could happen?
Comments
7 responses to “Nintendo Wii U [Basic Pack], New Super Mario Bros. U & 8gb SD card – £149.99”
They just emailed to say they’ve canceled my order and refunded my PayPal account without any explanation. As i paid with PayPal do I have any rights to be sent the goods?
Nah, sadly they can legally cancel your order, it would just be illegal for them to charge you more than had been previously agreed.
Thanks for the reply. But as I’ve bought games to go with console I won’t be getting and their total lack of any explanation I’m just a bit annoyed with such shoddy customer service.
Yeah, that’s pretty fucking awful.
I moaned about this on twitter, and they said the following:
https://twitter.com/JLcustserv/status/415501772535640064
Thanks for the effort,do you of many orders be canceled? Is it worth the time to email as I always understood that they pride themselves on their service,but one thing I cannot stand is being condescended to after somebody has already taken the piss?
I’d say it’s worth shooting them a short email, what’s the worst that could happen?