Comments on: Xbox One – £265.02

By: Dave S

Dave S — Wed, 27 Aug 2014 10:06:01 +0000

Update on my order – after waiting some time for a response, I finally got through to their call centre, only to have my questions answered in a manner I wasn’t happy with Gamestop said they are not responsible for the charge held on my card for a preorder, they cannot lift it between now and launch (which is in October), they have changed courier to a company called Night Mail, and they recommended I sent my return games via recorded delivery to prevent issues at a cost of 5.50 per package, making the savings become almost negligible. I have cancelled this order as I’d rather preorder digital from the US for 36 quid wihtout any concerns.

I am sure Gamestop are above board and decent, but the combination of bad press and worryingly vague answers to my questions means I’m not happy to trust them at this time….

By: Alex

Alex — Sat, 23 Aug 2014 14:27:49 +0000

I’m sure this works on paper, but I would strongly advise against attempting it, primarily due to the fact you are relying on customer service from Gamestop.

I traded in Need For Speed Rivals to get TLOU PS4 for £9.97. They took the full price of the game, and six weeks later I’m still trying to get my £20 trade in refund. They’ve actually stopped responding to me now. Zero customer service, I suspect I’ll never see my £20 and I can’t imagine what would happen if you tried to send them 10 games.

By: Dave S

Dave S — Fri, 22 Aug 2014 13:48:19 +0000

Hi Louie, Just a comment on some trawling I did online after taking up the games trade in offers – a lot of complaints can be found about the time it takes for refunds to appear on similar deals, with several people stating they didn’t get them. I myself have doubled down on the earlier trade-in deals you mentioned and emailed Gamestop to ask a few pertinent questions, but also make sure your users are aware – GameStop WILL charge you full price the minute you place the order, then credit you back the difference when the games arrive, even on preorders. I’m going to make certain I get the deliveries recorded – still great deal and a great catch, sir!

Also, a few of these games are even cheaper on CEX – I got Persona 4 for 8 quid in store….